The World’s First Ambassador to the Tech Industry

COPENHAGEN — Casper Klynge, a profession diplomat from Denmark, has labored in a few of the world’s most turbulent locations. He as soon as spent 18 months embroiled in reconstruction efforts in Afghanistan. For two years, he led a disaster administration mission in Kosovo.

Yet Mr. Klynge, 46, says his hardest overseas posting could also be the one he has now: as the world’s first overseas ambassador to the know-how trade.

In 2017, Denmark grew to become the first nation to formally create a diplomatic submit to characterize its pursuits earlier than corporations similar to Facebook and Google. After Denmark decided that tech behemoths now have as a lot energy as many governments — if no more — Mr. Klynge was despatched to Silicon Valley.

“What has the biggest impact on daily society? A country in southern Europe, or in Southeast Asia, or Latin America, or would it be the big technology platforms?” Mr. Klynge mentioned in an interview final month at a restaurant in central Copenhagen throughout an annual assembly of Denmark’s diplomatic corps. “Our values, our institutions, democracy, human rights, in my view, are being challenged right now because of the emergence of new technologies.”

He added, “These companies have moved from being companies with commercial interests to actually becoming de facto foreign policy actors.”

But after two years in the job, Mr. Klynge is below no illusions of the place Denmark’s considerations determine in the minds of Silicon Valley executives. Denmark’s inhabitants of 5.eight million is smaller than that of the San Francisco Bay Area. Fewer than zero.three % of Facebook’s 2.four billion world customers dwell in the Scandinavian nation.

Silicon Valley corporations and their leaders have given Mr. Klynge a blended reception. He has by no means met with Mark Zuckerberg of Facebook or Sundar Pichai of Google or Timothy D. Cook of Apple. Danish officers mentioned it was like coping with an opaque new world superpower.

“We’ve been too naïve for too long about the tech revolution,” mentioned Jeppe Kofod, Denmark’s minister for overseas affairs.

So Mr. Klynge’s place is a part of an effort “to make sure that democratic governments set the boundaries for the tech industry and not the other way around,” Mr. Kofod mentioned.

As Mr. Klynge was exiting the building, the executive called his mobile phone to ask him to wait. Mr. Klynge thought there had been a change of heart.

Not so.

“When I got back to the conference room he gave me a goody bag with a T-shirt and cap of the particular company,” he said. He said Danish officials “laughed about this incident a lot afterward, but it says a lot about the mind-set of some of the companies in Silicon Valley.”

Some tech companies said they were beginning to better understand Mr. Klynge’s job.

Brad Smith, president of Microsoft, said he spoke regularly with Mr. Klynge, whose appointment he said gave Denmark “outsized influence.”

“If I want to compare notes on technology issues, he’s one of the best-informed people possible,” Mr. Smith said.

Peter Münster, a spokesman for Facebook, said, “It did take a few meetings before we understood the scope and intentions embedded in Klynge’s role.” Now, he added, “we have a good and constructive dialogue with the Danish tech ambassador, who speaks frankly, expressing both criticism and positive feedback.”

Google and Apple declined to comment, while Amazon did not respond to requests for comment.

Mr. Klynge said Denmark should not be overlooked. As a European Union member, it can influence regulations on privacy, competition, content moderation, taxes and misinformation. (He said he often had to clarify to tech executives that he worked separately from one of Denmark’s better-known officials, Margrethe Vestager, the European Union’s top antitrust enforcer, who has levied billions of dollars in fines against the tech industry.)

Priya Guha, Britain’s former consul general in San Francisco, said that even as societal challenges grew as a result of giant tech platforms, economic ties were a top priority for diplomats sent to be liaisons with the industry.

“Diplomacy has shifted. We aren’t in the 1900s anymore; we’re not in a world where it’s all about bilateral relationship with other countries,” said Ms. Guha, now a partner at Merian Ventures, a venture capital firm. “Countries need to adapt their view of diplomacy to counter that. The companies will have significant influence on the world, and you can either step back and watch that happen or you can work with that.”

About 55 people in Denmark applied for Mr. Klynge’s job when it was created. He now has a team of about 11, with seven in California, three in Denmark and one in China. His office is in Palo Alto, Calif., not far from the headquarters of many tech companies.

Mr. Klynge maintains some Danish traditions, like cycling to work every morning. But other aspects of living in California remain a shock.

“Despite probably being one of the places with the highest density of millionaires, every single day I meet homeless people on the streets,” he said. He added that there was no way he could afford to live in Silicon Valley, where fixer-uppers regularly cost more than $1 million, if housing was not provided by the Danish government.

Mr. Klynge said he had approached the tech companies as if they were countries, building relationships and networks. In lieu of often frustrating attempts to meet with senior officials, he spends time with lower-ranking workers, former employees, people from smaller competing companies, civil society groups and government officials.

His team sends intelligence cables to government leaders on what is going on within the companies, as well as reports on issues like cybersecurity, the growing use of health data and autonomous vehicles. Danish officials can then use those to inform policymaking.

Mr. Klynge said he traveled to other tech hubs about half the year, visiting China, India and countries in Europe. He said he was surprised that Chinese companies were more open to discussing political issues than those in the United States.

He counts some successes. Last year, when a Danish citizen was killed by an Islamic terrorist while traveling in Morocco, Mr. Klynge quickly spoke with representatives from Facebook and Google to get them to remove the video of the grisly attack.

“Diplomacy is by nature a long-term business where you don’t necessarily see goals being fulfilled from one day to the next,” he said.

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